Precautionary Measures at Liberty Insurance Branches During Conditional Movement Control Order (CMCO)

In our efforts to ensure the safety of our business partners, customers and employees during face to face interactions within our premises, all precautionary measures that are aligned with the Standard Operating Procedure guidelines established by the government will be taken accordingly. 

Here are the guidelines to be followed by visitors before entering our branch premises: 

(Note: we highly encourage business partners and customers to visit our branch premises only for essential business services that are unable to be conducted either through our digital/electronic platforms or customer service hotline). 

Temperature screening prior entering our premise
Use hand sanitiser during your visit
Wear face mask
Keep safe 6 feet distance apart from each other
Complete Health Assessment Form before entering our premise
Limited number of customers allowed at the the waiting area


Stay safe and keep practicing good hygiene to reduce the risk of Covid-19 infection.


Movement Control Order’s Impact for Fire, Burglary/Theft and Money policies

Dear Valued Business Partners and Customers,

The Movement Control Order (MCO) issued by the Government was enforced from 18 March 2020 and has now been extended to 28 April 2020. This has effectively put all sectors except for essential services under lockdown with restrictions on movements within Malaysia. 

As this is a mandatory lockdown upon a governmental order beyond the control of policyholders, we are pleased to confirm that all relevant Fire policy coverage which are conditioned on the premise/dwelling being occupied, will not be affected by the restrictions imposed solely by the MCO. However, this is not applicable to premises unoccupied prior to or not related to MCO. The same is also applicable to the peril Sprinkler Leakage Endorsement where the un-occupancy of 30 days is solely due to the MCO.

In regards to Burglary/Theft and Money policies, similar approach will also be adopted.

Policyholders are not required of additional actions, should the un-occupancy is solely resulting from MCO. This notice is however not applicable to premises unoccupied prior to or not related to the MCO.

Thank you.

The Management
Liberty Insurance Berhad 


Frequently Asked Questions

  • How does this benefit me or my business?
    In the mentioned policies, it is a standard condition in the Policy that you must inform Liberty Insurance if your building or any contents insured in the insured property becomes unoccupied for a period of more than thirty (30) days or the insurance cover will cease. 

    However, we will waive the said condition and maintain your insurance cover if the building is unoccupied for more than 30 days as a result of the MCO. Coverage will not be affected.
  • Do I need to pay any additional premium for this?
  • What should I do if my insured premises is unoccupied due to the MCO for more than 30 days?
    You do not need to do anything at this moment.
  • What if the MCO continues to be extended beyond 28th April 2020?
    We will continue to maintain the cover of your insurance policy.
  • What if my insurance policy expires during this MCO or during the further extension of MCO beyond 28th April 2020?
    We will continue to maintain your insurance cover but please contact our authorised Agent or Customer Care at 1-300-888-990 or 03 2619 9000
  • What are the applicable insurance policies?
    The above is applicable to Fire Insurance, Burglary/Theft and also Money policies
  • What if my insured property is already untenanted before the MCO began on 18th March 2020?
    The consideration given herein is only applicable for any mandatory closures solely resulting from the government declared MCO.
  • What should I do if my property has been vacant before the MCO?
    Please contact our authorised Agent or contact Customer Care at 1-300-888-990 or 03 2619 9000
  • What if my insurance policy is already being insured as Unoccupied or Vacant?
    No action required as your cover will maintain as it is.

Important: Travel Notice

In view of the recent Novel Coronavirus outbreak that has been widely reported in the media and alerts have been issued by the World Health Organisation (WHO) , Liberty Insurance Berhad is classifying this event as known and foreseen effective 23rd January 2020.

Therefore, any damages or losses claims arising from the situation in connection with the Novel Coronavirus outbreak for policy purchase on or after 23rd January 2020 will not be covered.

Travellers who purchased or confirmed travel insurance policy on or after 23rd January 2020 will not be covered as the Novel Coronavirus outbreak would not be considered ‘unforeseeable’. 

For any further enquiries, please contact our customer service representative at 1300-888-990 or e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it..

Kajang Branch Relocation

Dear Esteemed Business Partners,

To be more effective and efficient in our service level to you, we would like to inform you that our branch in Kajang will relocate all its operations to head office effective 24 April 2020.

The new set-up at head office will continue to improve the efficiency of our services to our policyholders where there will be a better access to our internal expertise pertaining to Underwriting, Claims, Customer Care and other related support.

For any enquiries, please contact our customer care personnel at:

Tel: 03 2619 9000 or 1 300 888 990

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.


Contact Us

1300 888 990 or 03-2619 9000

24/7 Emergency Roadside Assistance

24/7 Worldwide Emergency Medical
or Travel Advice Assistance
Hotline 603 7965 39 77

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