Customer Service Charter
Liberty General Insurance Berhad is committed in pursuit of delivering an exceptional service experience to our internal and external customers in tandem with our values as below:

We are aligned and supportive with initiative by Bank Negara Malaysia along with PIAM, LIAM and MTA, that formalized the industry’s Customer Service Charter especially for the Malaysian Insurance and Takaful industry at large through 4 key pillars, namely:

Our Commitment
We will make insurance products easily accessible via various channels, physically and virtually, to obtain information, purchase or make enquiries.
Our Service Level
We offer an active engagement model wherein a customer is aware of:
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Multi-channel options and accessibility for making purchases and enquiries. |
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Where and how to provide feedback, suggestions and complaints. |
Reinforce that insurance is easily accessible via various channels, physically and virtually. |
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Customers are kept informed on the physical and engagement channels available for them to purchase products or to make enquiries. |
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Customers have access to the following:
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Note: Channel availability may vary from time to time, and customers will be informed accordingly. |
Customers are provided with available channels to provide feedback and suggestions via:
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Emergency Roadside Assistance Hotline: 1 800 88 5005 Customer Service Hotline: 1 300 888 990 |
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Letter Liberty Insurance Tower, |
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Corporate Website and Self Service Portal www.libertyinsurance.com.my |
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Branch Locator https://www.libertyinsurance.com.my/locate |
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Email customer@libertyinsurance.com.my |
Note: The Insurer will conduct periodic customer satisfaction feedback/surveys to ensure that customers’ needs are fulfilled.