File A Claim

Now that you’ve got an insurance policy, here are a few simple steps on how to report or lodge a claim with ease.

We understand that reporting a loss is a painful process. We consider all loss notifications as priority.

Different types of insurance require various conditions and procedures, and the process can seem far more complicated under duress. However, it is important that all insurance policyholders are aware and knowledgeable on the process of making insurance claims. 

The following guidelines have been designed to simplify the steps and make lodging a claim, a more convenient process.
Select A Claim Type

Steps

lodge police report  Lodge a police report at the relevant police station.
visit counters  Visit our front counter service centres located at our head office or branches nationwide or call us on 03-26199000 or fill in the online enquiry form.
24 Hours  Our Representative will get in touch within 24 hours.
towing hotline  Contact us on 1-800-88-5005 if you require towing assistance.
panel workshop  Once your vehicle is at a Liberty Panel Repairers workshop, they will assist to file a claim.
estimate  We will organize a survey within 24 hours upon submission of a repair estimate from Liberty's Panel Repairers.
 

Documents / Info Required

  • Date of loss/incident
  • Insured Name/IC No/Policy No
  • Contact No / E-mail address
  • Brief description of damage
  • Estimate of loss

Steps

lodge police report  Notify Insurer
Immediately notify Insurers in the event of loss/damages.
visit counters  Report to Police
Notify and report to Fire Brigade/Police immediately of the Fire.
24 Hours  Protect
Take all necessary measures to protect properties from further damages.
towing hotline  Evidence
Take photos of the damages and secure all documents, information and evidence required.
panel workshop  Co-operate
Co-operate with the Claims personnel and/or Adjusters when called upon.
 

Documents / Info Required

  • Date of loss / incident
  • Insured Name / IC No / Policy No
  • Contact No / E-mail address
  • Brief description of damage
  • Estimate of loss

Steps

lodge police report  Notify Insurer
Immediately notify the Insurer/LIB in the event of loss/damages.
visit counters  Report to Police
Notify and report to Police/Fire Brigade immediately for Fire/Theft. For other loss circumstances, please contact our Claims Personnel.
24 Hours  Protect
Take all necessary measures to protect properties from further damages.
towing hotline  Evidence
Take photos of the damages/point of entry and secure all documents, information and evidence required.
panel workshop  Co-operate
Co-operate with the Claims personnel and/or Adjusters when called upon.
 

Documents / Info Required

  • Date of loss / incident
  • Insured Name / IC No / Policy No
  • Contact No / E-mail address
  • Brief description of damage
  • Estimate of loss

Steps

lodge police report  Notify Insurer
Immediately notify the Insurer/LIB in the event of the accident.
visit counters  Report to Police
Notify Police immediately for injuries resulted from a Road Accident (for other loss circumstances, please contact our Claims Personnel).
24 Hours  Medical Evidence and Photographs
Secure medical reports indicating the extent of permanent disablement and photographs of the permanent disablement
towing hotline  Other evidence
Secure all documents and information required, and submit to Insurer
panel workshop  Co-operate
Co-operate with the Claims personnel and/or Adjusters when called upon.
 

Documents / Info Required

  • Date of loss / incident
  • Insured Name / IC No / Policy No
  • Contact No / E-mail address
  • Brief description of damage
  • Estimate of loss

Steps

lodge police report  Notify Insurer
Immediately notify the Insurer/LIB in the event of the accident.
visit counters  Report to Police
Notify Policy immediately for any accident involving Death.
24 Hours  Evidence
Secure all documents and information required, and submit to Insurer as soon as possible
panel workshop  Co-operate
Co-operate with the Claims personnel and/or Adjusters when called upon.
 

Documents / Info Required

  • Date of loss / incident
  • Insured Name / IC No / Policy No
  • Contact No / E-mail address
  • Brief description of the accident / cause of death
The above documents  are not intended to be all-inclusive, as the need for additional information/document may become necessary during the course of our analysis. The appointment of an adjuster will be done by the head office and will depend  on the complexity of the case.