Kajang & Kota Kinabalu Branches Phone Lines Down

Click Here for Details

File A Claim

File A Claim

Check Your Claim Status

Now that you’ve got an insurance policy, here are a few simple steps on how to report or lodge a claim with ease.

We understand that reporting a loss is a painful process. We consider all loss notifications as priority.

Different types of insurance require various conditions and procedures, and the process can seem far more complicated under duress. However, it is important that all insurance policyholders are aware and knowledgeable on the process of making insurance claims.

The following guidelines have been designed to simplify the steps and make lodging a claim, a more convenient process.

 

Select A Claim Type

Motor Fire Householders Houseowners Permanent Disablement Death

Motor

Steps
  1. Lodge a police report at the relevant police station.
  2. Visit our front counter service centres located at our head office or branches nationwide or call us on 03 2268 3333 or fill in the online enquiry form.
  3. Our Representative will get in touch within 24 hours.
  4. Contact us on 1-800-88-5005 if you require towing assistance.
  5. Once your vehicle is at a Liberty Panel Repairers workshop, they will assist to file a claim.
  6. We will organize a survey within 24 hours upon submission of a repair estimate from Liberty's Panel Repairers.

 

Note: You can also read and understand the "Claims Guide For Motor Accidents" by Bank Negara Malaysia.
Click on your preferred language (English | BM | Chinese).

Documents / Info Required
  • Date of loss/incident
  • Insured Name/IC No/Policy No
  • Contact No / E-mail address
  • Brief description of damage
  • Estimate of loss

Fire

Steps
  1. Notify Insurer
    Immediately notify Insurers in the event of loss/damages.
  2. Report to Police
    Notify and report to Fire Brigade/Police immediately of the Fire.
  3. Protect
    Take all necessary measures to protect properties from further damages.
  4. Evidence
    Take photos of the damages and secure all documents, information and evidence required.
  5. Co-operate
    Co-operate with the Claims personnel and/or Adjusters when called upon.
Documents / Info Required
  • Date of loss / incident
  • Insured Name / IC No / Policy No
  • Contact No / E-mail address
  • Brief description of damage
  • Estimate of loss

Householders Houseowners

Steps
  1. Notify Insurer
    Immediately notify the Insurer/LGIB in the event of loss/damages.
  2. Report to Police
    Notify and report to Police/Fire Brigade immediately for Fire/Theft. For other loss circumstances, please contact our Claims Personnel.
  3. Protect
    Take all necessary measures to protect properties from further damages.
  4. Evidence
    Take photos of the damages/point of entry and secure all documents, information and evidence required.
  5. Co-operate
    Co-operate with the Claims personnel and/or Adjusters when called upon.
Documents / Info Required
  • Date of loss / incident
  • Insured Name / IC No / Policy No
  • Contact No / E-mail address
  • Brief description of damage
  • Estimate of loss

Permanent Disablement

Steps
  1. Notify Insurer
    Immediately notify the Insurer/LGIB in the event of the accident.
  2. Report to Police
    Notify Police immediately for injuries resulted from a Road Accident (for other loss circumstances, please contact our Claims Personnel).
  3. Medical Evidence and Photographs
    Secure medical reports indicating the extent of permanent disablement and photographs of the permanent disablement.
  4. Other Evidence
    Secure all documents and information required, and submit to Insurer.
  5. Co-operate
    Co-operate with the Claims personnel and/or Adjusters when called upon.
Documents / Info Required
  • Date of loss / incident
  • Insured Name / IC No / Policy No
  • Contact No / E-mail address
  • Brief description of damage
  • Estimate of loss

Death

Steps
  1. Notify Insurer
    Immediately notify the Insurer/LGIB in the event of the accident.
  2. Report to Police
    Notify Policy immediately for any accident involving Death.
  3. Evidence
    Secure all documents and information required, and submit to Insurer as soon as possible.
  4. Co-operate
    Co-operate with the Claims personnel and/or Adjusters when called upon.
Documents / Info Required
  • Date of loss / incident
  • Insured Name / IC No / Policy No
  • Contact No / E-mail address
  • Brief description of the accident / cause of death

The above documents are not intended to be all-inclusive, as the need for additional information/document may become necessary during the course of our analysis. The appointment of an adjuster will be done by the head office and will depend on the complexity of the case.

Get Assistance Anytime with Liberty One Touch

Stay protected with the enhanced One Touch app, designed for private car policyholders. Request roadside assistance, track assistance status and claims, view policies, and get renewal reminders, all in one place.

  • 24/7 One Tap SOS

    Immediate help for accidents or breakdowns anytime, anywhere.

  • Real-time tracking

    See your service provider's location in real time while waiting.

  • Nearby Workshops

    Quickly locate approved workshops and branches closest to you.

  • Easy Claims Management

    File claims, track status, and receive updates all in one app.

  • Reminders & Policies

    View your policies and receive timely renewal reminders.

  • Customer Service Contact & Support

    Easily contact customer service for support and common enquiries.

  • Find out more

Download Liberty One Touch now