Ombudsman for Financial Services (OFS) is Now Known as Financial Markets Ombudsman Service (FMOS)

Please be informed that Ombudsman for Financial Services (OFS) is now known as Financial Markets Ombudsman Service (FMOS). The Financial Markets Ombudsman Service (FMOS) was established on 1 January 2025, arising from the consolidation between the Ombudsman for Financial Services (OFS) and the Securities Industry Dispute Resolution Center (SIDREC).
 
FMOS is appointed by Bank Negara Malaysia and the Securities Commission Malaysia to provide an independent, fair, and free dispute resolution service of financial consumers and investors who are unable to resolve their financial complaints with financial service providers or capital market intermediaries.
 
FMOS’ contact details and address are as follows:
 
Financial Markets Ombudsman Service
(formerly known as Ombudsman for Financial Services)
Company No: 200401025885
Level 14, Main Block,
Menara Takaful Malaysia,
No. 4, Jalan Sultan Sulaiman,
50000 Kuala Lumpur
General Line: +603 2272 2811
 
 
Complainants may file their disputes through the FMOS website under the “File A Complaint” section. Alternatively, complainants may call FMOS’ general line or visit the FMOS office to submit their disputes in person or mail the documents. Please be advised that FMOS no longer accepts complaints or documents via fax.

Liberty Contributes Over RM50K to National Kidney Foundation

Puneet Pasricha, Chief Executive Officer of Liberty General Insurance (left), presents a mock cheque to Choo Kok Ming, Chief Executive Officer of the National Kidney Foundation (right), at the Zakat Wakalah Fund Contribution Handover Ceremony.

Liberty General Insurance (Liberty) has contributed over RM50,000 from its zakat wakalah funds to the National Kidney Foundation (NKF). This contribution is aimed at supporting healthcare initiatives for underserved communities in Malaysia, particularly in making dialysis treatments more affordable and accessible for lower-income patients.

The funds will assist NKF in acquiring essential medical equipment, including a far infrared therapy machine and a wireless handheld ultrasound imaging system, which are vital tools for enhancing patient care.

With the rise of chronic kidney disease (CKD) in Malaysia, where over five million individuals are affected and yet only 5% are aware of their condition, this contribution seeks to help ease a significant healthcare challenge.

The Ministry of Health estimated that over 106,000 individuals will require dialysis by 2040 if the current trends continue. Through this support, Liberty hopes to assist NKF in its efforts to reach vulnerable communities and promote early detection and timely intervention.

“We are grateful for the opportunity to contribute to enhancing the quality of healthcare for Malaysians, especially those from underserved communities,” said Puneet Pasricha (Pasha), CEO of Liberty General Insurance Berhad. “This collaboration with NKF aims to support their efforts in providing essential healthcare to those in need, underscoring Liberty’s commitment to social responsibility.”

The Zakat Wakalah allocation is specifically designated for procuring medical equipment for NKF, which will directly aid in providing subsidized dialysis treatments to low-income households.

This initiative not only supports NKF’s mission but also reflects Liberty’s on-going commitment to help ease healthcare disparities and foster sustainable change in the underserved communities.

As a one-stop national resource centre for all kidney-related matters, NKF plays a vital role in addressing healthcare disparities by providing affordable treatment options for the lower-income patients who cannot afford the high costs of dialysis at private facilities.

Many beneficiaries face significant financial hardships, making access to quality medical care a critical lifeline. By contributing to NKF’s equipment needs, Liberty supports the foundation’s mission to continue its impactful work and positively transform countless lives.

This initiative aligns with Liberty’s overarching CSR strategy, which focuses on fostering sustainable and positive change within society. Through this collaboration, Liberty aims to ease the healthcare challenges faced by underserved patients, ultimately contributing to better health outcomes and a healthier Malaysia.

 

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Supporting Business Resilience With Liberty’s SME BI 365 & Fire Products

Guest: Mr Foo Yong Chiat, Chief Commercial Lines Officer, Liberty General Insurance

Building a business that’s resilient, especially for retail and micro-SMEs that operate in a very lean structure, with limited resources, is crucial. That’s where Liberty General Insurance comes in, with SME BI 365 & its Fire Products that provide these businesses the financial protection that they need. Its Chief Commercial Lines Officer, Mr. Foo Yong Chiat joins us to share more.

 

 

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Liberty General Insurance Unveils SME BI 365: Simplified Business Interruption Coverage for Malaysian SMEs

In today’s rapidly evolving business environment, protecting your enterprise is more crucial than ever. To support SMEs in Malaysia, Liberty General Insurance (Liberty) has launched SME BI 365, a comprehensive business interruption insurance product designed to ensure continuity and resilience in times of crisis.

SME BI 365 complements Liberty’s De-tariffed Fire insurance policies, such as Liberty Premier Fire & Con Loss, Fire 365, and Fire Enhanced, providing SMEs with an additional layer of protection against income loss resulting from insured events like fires, floods, or natural disasters.

Addressing SME Vulnerabilities

The adage “fail to plan, plan to fail” is particularly true for SMEs, which often operate with lean structures and are highly susceptible to major disruptions. According to a joint report by the World Bank and Bank Negara Malaysia, 75% of small businesses identified supply chain bottlenecks as a primary cause of delays in returning to operations, emphasizing the importance of insurance payouts for recovery efforts.

Liberty’s SME BI 365 is crafted to address these challenges, offering a straightforward and easily accessible insurance solution. This product simplifies the coverage process, enabling SME owners to focus on growing their businesses while safeguarding against income losses.

Key Features of SME BI 365
  • Simple Application: Easy sum insured calculations and straightforward proposal requirements.
  • Comprehensive Protection: Coverage for loss of net takings and increased operational costs due to fire, lightning, domestic explosions, and other insured perils, with options for extended coverage.
  • Industry-Specific Tailoring: Designed for businesses such as restaurants, retail shops, clinics, laundries, pet shops, and mini markets.
  • Robust Coverage Limits: Flexible sums insured up to RM5 million per location.
  • Optional Add-Ons: Additional premium options for scenarios like prevention of access or public utility failures.
Empowering SMEs with Confidence

“The SME BI 365 is a game changer for the SME segment, offering ease of calculation for the sum insured,” said Puneet Pasricha (Pasha), Chief Executive Officer of Liberty General Insurance Berhad. “This reduces the burden on business owners, allowing them to focus on expanding their operations with confidence.”

By simplifying the traditionally complex process of business interruption insurance, SME BI 365 enables business owners to provide only essential information, ensuring accessible and efficient protection.

“Understanding the risks associated with running a business is crucial,” added Pasha. “Our goal is to equip SMEs with the tools and support needed to navigate uncertainties with greater assurance.”

SMEs are encouraged to safeguard their businesses by leveraging SME BI 365. For more information, visit Liberty Insurance or connect with a Liberty General Insurance agent today.

 

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