Waiver of police report requirement for flood damage claims on vehicles affected by floods event in Johor in March 2025

If your vehicle was damaged by the massive floods in Johor, you are not required to submit a police report when filing a claim under the Motor Special Perils policy or Flood Relief Allowance. 

You may submit clear photographs of the damage that show your vehicle's registration number at the location of the flood. 

For further assistance, please reach out to our Contact Centre.

Hotline Number: 1 300 888 990

Email address: This email address is being protected from spambots. You need JavaScript enabled to view it.

Our team is here to support you throughout the process.

Ombudsman for Financial Services (OFS) is Now Known as Financial Markets Ombudsman Service (FMOS)

Please be informed that Ombudsman for Financial Services (OFS) is now known as Financial Markets Ombudsman Service (FMOS). The Financial Markets Ombudsman Service (FMOS) was established on 1 January 2025, arising from the consolidation between the Ombudsman for Financial Services (OFS) and the Securities Industry Dispute Resolution Center (SIDREC).
 
FMOS is appointed by Bank Negara Malaysia and the Securities Commission Malaysia to provide an independent, fair, and free dispute resolution service of financial consumers and investors who are unable to resolve their financial complaints with financial service providers or capital market intermediaries.
 
FMOS’ contact details and address are as follows:
 
Financial Markets Ombudsman Service
(formerly known as Ombudsman for Financial Services)
Company No: 200401025885
Level 14, Main Block,
Menara Takaful Malaysia,
No. 4, Jalan Sultan Sulaiman,
50000 Kuala Lumpur
General Line: +603 2272 2811
 
 
Complainants may file their disputes through the FMOS website under the “File A Complaint” section. Alternatively, complainants may call FMOS’ general line or visit the FMOS office to submit their disputes in person or mail the documents. Please be advised that FMOS no longer accepts complaints or documents via fax.

Liberty Contributes Over RM50K to National Kidney Foundation

Puneet Pasricha, Chief Executive Officer of Liberty General Insurance (left), presents a mock cheque to Choo Kok Ming, Chief Executive Officer of the National Kidney Foundation (right), at the Zakat Wakalah Fund Contribution Handover Ceremony.

Liberty General Insurance (Liberty) has contributed over RM50,000 from its zakat wakalah funds to the National Kidney Foundation (NKF). This contribution is aimed at supporting healthcare initiatives for underserved communities in Malaysia, particularly in making dialysis treatments more affordable and accessible for lower-income patients.

The funds will assist NKF in acquiring essential medical equipment, including a far infrared therapy machine and a wireless handheld ultrasound imaging system, which are vital tools for enhancing patient care.

With the rise of chronic kidney disease (CKD) in Malaysia, where over five million individuals are affected and yet only 5% are aware of their condition, this contribution seeks to help ease a significant healthcare challenge.

The Ministry of Health estimated that over 106,000 individuals will require dialysis by 2040 if the current trends continue. Through this support, Liberty hopes to assist NKF in its efforts to reach vulnerable communities and promote early detection and timely intervention.

“We are grateful for the opportunity to contribute to enhancing the quality of healthcare for Malaysians, especially those from underserved communities,” said Puneet Pasricha (Pasha), CEO of Liberty General Insurance Berhad. “This collaboration with NKF aims to support their efforts in providing essential healthcare to those in need, underscoring Liberty’s commitment to social responsibility.”

The Zakat Wakalah allocation is specifically designated for procuring medical equipment for NKF, which will directly aid in providing subsidized dialysis treatments to low-income households.

This initiative not only supports NKF’s mission but also reflects Liberty’s on-going commitment to help ease healthcare disparities and foster sustainable change in the underserved communities.

As a one-stop national resource centre for all kidney-related matters, NKF plays a vital role in addressing healthcare disparities by providing affordable treatment options for the lower-income patients who cannot afford the high costs of dialysis at private facilities.

Many beneficiaries face significant financial hardships, making access to quality medical care a critical lifeline. By contributing to NKF’s equipment needs, Liberty supports the foundation’s mission to continue its impactful work and positively transform countless lives.

This initiative aligns with Liberty’s overarching CSR strategy, which focuses on fostering sustainable and positive change within society. Through this collaboration, Liberty aims to ease the healthcare challenges faced by underserved patients, ultimately contributing to better health outcomes and a healthier Malaysia.

 

Related News

Avoid These Common Mistakes After an Accident

 

Related News

Supporting Business Resilience With Liberty’s SME BI 365 & Fire Products

Guest: Mr Foo Yong Chiat, Chief Commercial Lines Officer, Liberty General Insurance

Building a business that’s resilient, especially for retail and micro-SMEs that operate in a very lean structure, with limited resources, is crucial. That’s where Liberty General Insurance comes in, with SME BI 365 & its Fire Products that provide these businesses the financial protection that they need. Its Chief Commercial Lines Officer, Mr. Foo Yong Chiat joins us to share more.

 

 

Related News

Liberty-logo

Contact Us

1300 888 990 or 03 2268 3333
customer@libertyinsurance.com.my

24/7 Emergency Roadside Assistance
1-800-88-5005
1-800-18-5423 (for Honda Vehicle Owners)

24/7 Worldwide Emergency Medical
or Travel Advice Assistance
Hotline 603 7965 39 77

Connect With Us

 

     

 

Liberty-logo

Copyright © 2025 Liberty General Insurance Berhad 197801007153 (44191-P)