Please note that there is a refund amount for selected Commercial and Personal Products Policyholders. If you are one of the affected policyholders, we will send a physical mail containing the rebate refund to your registered address. Upon receiving the mail, we kindly ask that you reply to us with the following information. The refund will be effected after receipt of your complete information:

1. For individual customers:
   • Account Holder Name:
   • Identification Card No.:
   • Bank Name:
   • Bank Account No.:
   • Contact No:
   • Email Address:
2. For business customers:
   • Account Holder Name:
   • Business Registration No.:
   • Identification Card No.:
   • Bank Name:
   • Bank Account No.:
   • Contact No.:
   • Email Address:

Please revert to us with your contact and bank account details required below within 30 days of issuance of this letter to facilitate the payment by way of Interbank Giro (IBG).

You may contact our Hotline at 1 300 888 990 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. for further clarification.

We wish to inform you that there will be scheduled closure for selected branch offices from 6 December to 8 December 2024 as Liberty General Insurance Berhad is holding an internal employee engagement event on 7 December and 8 December 2024.

Please find the list of affected branches below:

These branches will be operating as usual from Monday, 9 December 2024.

If you have any urgent enquiries or require assistance during the branch closures, please get in touch with us:

Contact our nearest authorised business partner or agent

Customer Contact Centre (for policy applications, renewal and general enquiries)

Available Monday to Thursday: 8.30am to 5.30pm  | Friday 8.30am to 4.15pm

• Liberty Hotline Number: 1-300-88-8990
• Kurnia Hotline Number: 1-800-88-3833
• AmAssurance Hotline Number: 1-800-88-6333

24/7 Emergency Roadside Assistance Services Contact Number:

• Liberty Hotline Number: 1-800-88-5005
• Kurnia Hotline Number: 1-800-88-3833
• AmAssurance Hotline Number: 1-800-88-6333

Email address:

• Liberty: This email address is being protected from spambots. You need JavaScript enabled to view it.
• Kurnia: This email address is being protected from spambots. You need JavaScript enabled to view it.
• AmAssurance: This email address is being protected from spambots. You need JavaScript enabled to view it.

We apologise for any inconvenience caused and truly appreciate your kind understanding and support.

As part of our efforts to continuously enhance the customer experience and service quality for all our partners and customers, we are pleased to announce that the Kota Kinabalu branch has relocated to a new location on 25 November 2024.

The new location details are as below:
 

Lot 6, Ground and 1st Floor, Lorong Kompleks BSA, Kompleks BSA, Kolombong, 88450 Kota Kinabalu

Phone Number: 088-393129

We believe that these efforts will play a significant role in our aspiration to become the Leading General Insurer in Malaysia. 
 
Thank you for your support.

Following the circular released by the Malaysian Communications and Multimedia Commission (MCMC) on 1 September 2024, please be informed that with effect from 22 October 2024, Liberty General Insurance Berhad (LGIB) will be transitioning our Net Promoter Score (NPS) survey invitation from SMS to WhatsApp. You will receive a WhatsApp message from us upon your purchase, renewal, or claims of LGIB products. The sender will be displayed as (Liberty General Insurance) and the contact number will be (012-266 3288).

Rest assured, this is not a scam or a threat; it is a legitimate message from our company - aimed at gathering your feedback. This change is intended to enhance consumer protection against scams and data theft by limiting the sharing of personal information and unique links via SMS.