We Care For You!

The heavy rainfall across Peninsular Malaysia is causing many areas to be flood prone and Liberty in Putting People First,



To alleviate our policyholder’s burden, Liberty Insurance is ready to provide immediate claims assistance to recover against damages caused by the current flood situation.

At Liberty, we have established a dedicated helpline to assist our customers on claims submission, processing and settlements to ensure a hassle free claims experience.

For immediate assistance:

  • Contact our dedicated Customer Care helpline at 1 300 888 990 or 03 2619 9000
  • Visit us at our nearest branch offices located nationwide
  • Email us at This email address is being protected from spambots. You need JavaScript enabled to view it. 

Liberty Insurance pays out RM2.1 million to flood affected communities

Published on 18 Febuary 2021



KUALA LUMPUR, 8 March 2021: When the recent Northeast ‘winter monsoon’ ravaged the country, many households and businesses - already reeling from the effects of COVID-19, were left in a lurch. One such enterprise that took a severe hit was hypermarket retail chain outlet, Nirwana Maju (Kemaman) in Cukai, Terengganu, resulting in damages exceeding RM1.7 million. 

As of 26 February 2021, Liberty Insurance will make a sizable payout of RM2.1 million to individuals and businesses affected by the flood. Of the total payout, RM1.7 million will be paid to Nirwana Maju as part of the insurer’s disbursements to six businesses nationwide for flood claims following the devastating effects of the recent monsoon season.

 “We are cognisant of the need to help businesses, particularly essential services like Nirwana’s hypermarkets to speedily resume operations to cater for the demands of local communities who need to get back on their feet to provide food and basic supplies for families at the height of this pandemic. As a responsible insurer, we hastened and deployed our teams to expedite investigations and claims. Most of the claims received were processed within weeks and the interim payments were well underway. The company aims to settle the existing flood claims by 31 March 2021,” said Liberty Insurance Berhad’s Chief Executive Officer, Mr Puneet Pasricha

Terengganu was among the states in Malaysia worst hit by the recent floods. They were affected by at least three waves of floods between November 2020 and January 2021, leaving more than 11,800 people from 2,900 over families in the state displaced from their homes.  

According to Nirwana Group Sdn Bhd’s Director Dato’ Sri Ng Chong Keong, “After continuous heavy rains for days, it started to flood at the premises. At the height of the flooding on 7 January, floodwater levels reached two feet high and remained at that level for a few days before finally receding. The muddy flood water wreaked havoc resulting in up to 40% damaged stock-in-trade, business equipment, furniture as well as fixtures and furnishings. We had to act quick as the local community in Kemaman are dependent on us for their daily supplies as they too were as severely impacted by the floods.” 

“Liberty Insurance’s swift action in assessing the damages and processing our claims promptly was key to helping us have a peace of mind to focus on recovery efforts and resume operations for the sake of the local community here,” said Dato’ Sri Ng Chong Keong, adding the hypermarket suffered similar flood loss in 2014.  

Policyholders looking to make their flood claims can contact the company’s Customer Care Line (1-300-888-990).

For more information on Liberty Insurance, check out: www.libertyinsurance.com.my.

Sibu Branch Relocation

Dear Valued Customers,

To serve our customers better, we would like to inform that our branches in Sibu, Sarawak have relocated.

Sibu Branch (effective 8th March 2021)

Level 4, Wisma Liberty No.1,
Lorong Pedada 7, Jalan Pedada Sibu,
96000, Sibu, Sarawak


We will ensure to continuously provide exceptional customer experience to all our business partners and customers.

For any enquiries, please contact our customer care personnel at:

Tel: 03 2619 9000 or 1 300 888 990

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

5 things every millennial driver should know

Published on 18 Febuary 2021


- Ramarama.my

- Drivingmotion.com


Liberty Ezy Plus

Most Malaysian millennials aspire to own a vehicle someday and while much thought and research is put into choosing the right car, very little thought and effort goes into getting the right motor-insurance plan to best suit their needs and budget. However, securing the right insurance plan is as crucial as getting the right car!

While millennials can be an optimistic lot, they sometimes tend to underestimate the importance of choosing the right insurance policy for them, until something untoward happens. By that time, it’s often too late, and can even prove to be a costly affair.

The truth is, most Malaysian policyholders don’t understand the contents of their insurance policies either – which is why this journey of finding the right policy fit is an important one!

By taking a few proactive steps, both new and current vehicle owners can not only save more money on motor insurance, but also ensure that they’re truly protected, come rain or shine. So here are five simple tips for millennials to consider about choosing the right motor insurance policy.

1. Ask an agent – not Google!

Today, Google is the go-to for answers to almost everything under the sun – especially for millennials. Yet we know specialised needs require expert assistance because depending on search results alone can be overwhelming. Once you have an idea of insurance companies or policies relevant to your need, narrow down your search by consulting a credible and trusted insurance agent. A reliable and honest agent will help you navigate through the many options in the market and zoom in to exactly what you need.

2. The price tag? Don’t sweat it!

Most millennials fret over the cost of insurance policies and would usually go for the bare minimum. Yet there is a better way forward to get value-for-money without compromising on meeting your needs.  In reality, insurance policies may cost lower than you imagined. With slight behaviour and lifestyle modifications (a.k.a “adulting”), coupled with promotional offers by various insurers in the market, you can be well covered for a decent sum without burning a hole in your pocket. Although you might just have to indulge in just one artisan coffee or bubble tea a week, rather than making it your daily staple!

3. Add-ons – the must-haves 

Did you know the monsoon seasons last for up to 10 months in a year in Malaysia? With every monsoon season, flash floods happen even on the great highways in Klang Valley and downtown KL, wreaking havoc for properties and vehicles. No one is immune from floods! Yet most Malaysians believe that they are not exposed to this risk and don’t opt for flood coverage with their motor insurance. While it’s not included in a basic comprehensive motor insurance plan, flood coverage is essential. The repair costs to a car caused by floods can even come up to RM50,000!

Likewise, other add-ons to consider when securing an insurance plan especially for new families include one that has child seat replacement cover, miscarriage cover (for to-be mothers), window snatch theft cover, personal accident and medical expenses. Sometimes, these added covers and benefits come at almost no additional cost!

4. Enjoy peace of mind with adequate coverage

As the saying goes, ‘It’s better to be safe than sorry’. To enjoy the peace of mind as you are driving on the road, it is very important to ensure that your vehicle is adequately insured as this will affect your claim amount when something unfortunate happens.

It is crucial to access the coverage, benefits and insured items of your policy, and to get the right amount of insurance, you can start by looking into your driving habits, car value and affordability.

5. Fast turnaround time – because every moment counts!

One of the deal-breakers for most people securing an insurance plan is its turnaround time for claims. Having to jump through loops to get your insurance claims settled after a terrible motor-related incident is horrifying enough for many people. No one wants to be left waiting in the dark for weeks and months for their insurance claims to be approved before getting their cars repaired and their life back on track.


So, to ensure your peace of mind behind the wheel, it certainly pays to invest money and time to carefully choose the perfect insurance plan that covers your every need. Don’t leave any stone unturned or anything to chance!

For a start, check out Liberty Insurance’s new Private Car EZY Plus Bundle for your millennial motoring needs where you can enjoy additional benefits designed exclusively to suit your needs!

Launched in February 2021, this new package offers unlimited towing and accidental coverage for the drivers and passengers as well as all the add-ons mentioned above. What’s even better, Liberty Insurance is the first insurance company in Malaysia to offer side mirror coverage! To learn more about the new package, visit www.libertyinsurance.com.my/motor-insurance/private-car/ezy-plus or email: This email address is being protected from spambots. You need JavaScript enabled to view it. !

Liberty pays out RM270,887 in settlement claims with quick turnaround Video Appraisal technology

Published on malaysian-business.com on 25 January 2021


KUALA LUMPUR, 20 January 2021: Liberty Insurance Malaysia Berhad (Liberty Insurance) has disbursed RM270,887 in settlement claims to policyholders in flood affected areas thanks to its proprietary state-of-the-art Video Appraisal technology. This timely development comes as part of the company’s digital adoption initiatives, and as a result, policyholders of Liberty Insurance’s House Owner, House Holder and Private Car EZY Plus (Comprehensive) protection plans with a flood cover will now be able to have their claims processed within just two to three working days, from up to seven days previously. This more than halves the average turnaround time for such claims. 

According to Mr Puneet Pasricha, Liberty Insurance Malaysia Berhad’s Chief Executive Officer, the company is cognizant of the dire situations facing the Rakyat, particularly in flood-ridden states such as Johor, Kelantan, Terengganu, Pahang, Selangor, Perak and Sarawak. 

“Recognising the added pressure and stress on claimants in these trying times, we are committed to ease their load where possible. While the technology and digital adoption paved the way to make this possible, our real drive to pioneer this effort is because we want to put people first.”

“Our message to Malaysians is simple: We care for you! We are committed to deliver on our promises to provide protection to those in need and to do so promptly. We recognise that our policyholders in affected areas will need these payouts to rebuild their lives, and thanks to our proprietary technology, we can do our part in alleviating their burden,” Mr Puneet Pasricha said, highlighting that this is in line with the company’s mission to help people live safer, more secure lives.

Mr Puneet Pasricha also explained that the Video Appraisal technology allows Liberty Insurance’s examiners to virtually conduct surveys from their homes or office.

“Upon notification by the claimants, the claim will be registered within Liberty Insurance’s digital platform – Merimen system, using the claimant’s mobile number. Then, our examiners will contact the given numbers to provide a linkage video with the claimants.  Our examiners can then take photographs of the damages with guidance of the claimants using his phone at site,” he said. “Once completed, Liberty Insurance’s examiners will assess the damages from the photos taken and evaluate the claim amount and subsequently proceed with the offer to the claimant.”

The company has activated its Claim Flood protocols involving branch personnel and external adjusters to provide claims services and surveys at affected areas including Pahang, Johor, Terengganu and Sarawak.  

“This includes helping our policyholders affected with their claims, which are now simplified, and meting out compensations,” he added. 

For larger losses, Liberty Insurance is prepared to assist by compensating interim payments to alleviate the unfortunate situation and help our policyholders to recoup their losses faster. 

To further simplify the process, the affected policyholders are not required to submit any documentation. Upon notification, Liberty Insurance personnel will assess the damages and present a settlement offer. If the amount is acceptable, a discharge voucher will be signed and the Company will proceed with payment processing. 

The company has also established a dedicated toll-free customer care line for reporting of flood claims as well as any enquiries relating to submission, processing and status of their claim.
For more information on Liberty Insurance, check out: www.libertyinsurance.com.my.  Policyholders looking to make their flood claims can contact the company’s Customer Care Line (1-300-888-990).

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