Sitiawan and Teluk Intan Branch Relocations

Dear Valued Customers,

To serve our customers better, we would like to inform that our branches in Sitiawan and Teluk Intan, Perak have relocated.

Sitiawan Branch (effective 8th April 2021)

No.3, 1st Floor, Taman Tok Perdana
Jalan Raja Omar, 
32000 Sitiawan, Perak

Teluk Intan Branch (effective 8th April 2021)

55, 1st Floor,
Jalan Changkat Jong, Taman Impian, 
36000, Teluk Intan, Perak

 

We will ensure to continuously provide exceptional customer experience to all our business partners and customers.

For any enquiries, please contact our customer care personnel at:

Tel: 03 2619 9000 or 1 300 888 990

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

We Care For You!

The heavy rainfall across Peninsular Malaysia is causing many areas to be flood prone and Liberty in Putting People First,

WE WANT TO BE THERE FOR YOU.

 

To alleviate our policyholder’s burden, Liberty Insurance is ready to provide immediate claims assistance to recover against damages caused by the current flood situation.

At Liberty, we have established a dedicated helpline to assist our customers on claims submission, processing and settlements to ensure a hassle free claims experience.

For immediate assistance:

  • Contact our dedicated Customer Care helpline at 1 300 888 990 or 03 2619 9000
  • Visit us at our nearest branch offices located nationwide
  • Email us at This email address is being protected from spambots. You need JavaScript enabled to view it. 

Liberty Insurance pays out RM2.1 million to flood affected communities

Published on 18 Febuary 2021

malaysian-business.com

newshubasia.com

KUALA LUMPUR, 8 March 2021: When the recent Northeast ‘winter monsoon’ ravaged the country, many households and businesses - already reeling from the effects of COVID-19, were left in a lurch. One such enterprise that took a severe hit was hypermarket retail chain outlet, Nirwana Maju (Kemaman) in Cukai, Terengganu, resulting in damages exceeding RM1.7 million. 

As of 26 February 2021, Liberty Insurance will make a sizable payout of RM2.1 million to individuals and businesses affected by the flood. Of the total payout, RM1.7 million will be paid to Nirwana Maju as part of the insurer’s disbursements to six businesses nationwide for flood claims following the devastating effects of the recent monsoon season.

 “We are cognisant of the need to help businesses, particularly essential services like Nirwana’s hypermarkets to speedily resume operations to cater for the demands of local communities who need to get back on their feet to provide food and basic supplies for families at the height of this pandemic. As a responsible insurer, we hastened and deployed our teams to expedite investigations and claims. Most of the claims received were processed within weeks and the interim payments were well underway. The company aims to settle the existing flood claims by 31 March 2021,” said Liberty Insurance Berhad’s Chief Executive Officer, Mr Puneet Pasricha

Terengganu was among the states in Malaysia worst hit by the recent floods. They were affected by at least three waves of floods between November 2020 and January 2021, leaving more than 11,800 people from 2,900 over families in the state displaced from their homes.  

According to Nirwana Group Sdn Bhd’s Director Dato’ Sri Ng Chong Keong, “After continuous heavy rains for days, it started to flood at the premises. At the height of the flooding on 7 January, floodwater levels reached two feet high and remained at that level for a few days before finally receding. The muddy flood water wreaked havoc resulting in up to 40% damaged stock-in-trade, business equipment, furniture as well as fixtures and furnishings. We had to act quick as the local community in Kemaman are dependent on us for their daily supplies as they too were as severely impacted by the floods.” 

“Liberty Insurance’s swift action in assessing the damages and processing our claims promptly was key to helping us have a peace of mind to focus on recovery efforts and resume operations for the sake of the local community here,” said Dato’ Sri Ng Chong Keong, adding the hypermarket suffered similar flood loss in 2014.  

Policyholders looking to make their flood claims can contact the company’s Customer Care Line (1-300-888-990).

For more information on Liberty Insurance, check out: www.libertyinsurance.com.my.

Sibu Branch Relocation

Dear Valued Customers,

To serve our customers better, we would like to inform that our branches in Sibu, Sarawak have relocated.

Sibu Branch (effective 8th March 2021)

Level 4, Wisma Liberty No.1,
Lorong Pedada 7, Jalan Pedada Sibu,
96000, Sibu, Sarawak

 

We will ensure to continuously provide exceptional customer experience to all our business partners and customers.

For any enquiries, please contact our customer care personnel at:

Tel: 03 2619 9000 or 1 300 888 990

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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Contact Us

1300 888 990 or 03-2619 9000
customercare@libertyinsurance.com.my

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1-800-88-5005
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Hotline 603 7965 39 77

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