Scheduled Branch Closures from 6 December to 8 December 2024

We wish to inform you that there will be scheduled closure for selected branch offices from 6 December to 8 December 2024 as Liberty General Insurance Berhad is holding an internal employee engagement event on 7 December and 8 December 2024.

Please find the list of affected branches below:

Date

Branches

Closing Time

6 December 2024, Friday

  • Kangar
  • Sungai Petani
  • Alor Setar
  • Butterworth
  • Penang
  • Ipoh
  • Taiping
  • Sitiawan
  • Teluk Intan
  • Seremban
  • Melaka
  • Muar
  • Batu Pahat
  • Kluang
  • Segamat
  • Johor Bahru
  • Kuantan
  • Temerloh
  • Kuching
  • Sibu
  • Miri
  • Kota Kinabalu

Half-Day Operations (closed from 1.00pm onwards)

6 December 2024, Friday

  • Sandakan
  • Tawau

Full Day closure

8 December 2024, Sunday

  • Kuala Terengganu

Full Day closure

  

These branches will be operating as usual from Monday, 9 December 2024.

If you have any urgent enquiries or require assistance during the branch closures, please get in touch with us:

 

Contact our nearest authorised business partner or agent

Customer Contact Centre (for policy applications, renewal and general enquiries)

Available Monday to Thursday: 8.30am to 5.30pm  | Friday 8.30am to 4.15pm

  • Liberty Hotline Number: 1-300-88-8990
  • Kurnia Hotline Number: 1-800-88-3833
  • AmAssurance Hotline Number: 1-800-88-6333

24/7 Emergency Roadside Assistance Services Contact Number:

  • Liberty Hotline Number: 1-800-88-5005
  • Kurnia Hotline Number: 1-800-88-3833
  • AmAssurance Hotline Number: 1-800-88-6333

Email address:

We apologise for any inconvenience caused and truly appreciate your kind understanding and support.

Relocation of Kota Kinabalu Branch

As part of our efforts to continuously enhance the customer experience and service quality for all our partners and customers, we are pleased to announce that the Kota Kinabalu branch has relocated to a new location on 25 November 2024.

The new location details are as below:
 

Lot 6, Ground and 1st Floor, Lorong Kompleks BSA, Kompleks BSA, Kolombong, 88450 Kota Kinabalu

Phone Number: 088-393129

 

We believe that these efforts will play a significant role in our aspiration to become the Leading General Insurer in Malaysia. 
 
Thank you for your support.

Safely share your feedback: Our NPS surveys are moving to WhatsApp

 

Following the circular released by the Malaysian Communications and Multimedia Commission (MCMC) on 1 September 2024, please be informed that with effect from 22 October 2024, Liberty General Insurance Berhad (LGIB) will be transitioning our Net Promoter Score (NPS) survey invitation from SMS to WhatsApp. You will receive a WhatsApp message from us upon your purchase, renewal, or claims of LGIB products. The sender will be displayed as (Liberty General Insurance) and the contact number will be (012-266 3288).

Rest assured, this is not a scam or a threat; it is a legitimate message from our company - aimed at gathering your feedback. This change is intended to enhance consumer protection against scams and data theft by limiting the sharing of personal information and unique links via SMS.

Liberty General Insurance’s ASPIRE Scholarship Programme:Cultivating and Empowering Malaysia’s Brightest Talents

Honouring outstanding achievement: Nur Ayuni Suraya binti Muhammad (left), Lim Ming Zheng (centre), and Malissa Azween binti Roslan Anuar (right) proudly present their ASPIRE Scholarship certificates.

Kuala Lumpur, 24 September 2024 – The ASPIRE scholarship programme Awarding Ceremony marked another significant milestone in Liberty General Insurance’s (Liberty) ongoing commitment to fostering education and leadership development in Malaysia. The event celebrated the outstanding achievements of three exceptional Malaysian scholars selected to receive the ASPIRE Scholarship.

The ASPIRE Scholarship Programme was launched in March this year to support the next generation of leaders. It is designed to provide comprehensive support to deserving individuals, equipping them with the resources and guidance necessary to excel academically and professionally. This year, Liberty extends its congratulations to three promising scholars for their academic excellence and leadership potential:

  • Lim Ming Zheng – Bachelor of Science in Actuarial Studies, Asia Pacific University of Technology & Innovation (APU)
  • Nur Ayuni Suraya binti Muhammad – Bachelor of Business Insurance, Universiti Teknologi Mara (UiTM)
  • Malissa Azween binti Roslan Anuar – Bachelor of Business Insurance, Universiti Teknologi Mara (UiTM)

“Education has the power to transform lives. At Liberty we believe in investing in the future, and that begins with supporting the next generation of leaders who will contribute to the growth and development of our society. The ASPIRE Scholarship is a reflection of our commitment to empowering young minds to embrace today and confidently pursue tomorrow.

We are incredibly proud of Lim Ming Zheng, Nur Ayuni Suraya, and Malissa Azween, and we look forward to supporting them as they embark on their academic and professional journeys,” said Puneet Pasricha (Pasha), Chief Executive Officer of Liberty General Insurance Berhad.

One for the album – All smiles during Liberty General Insurance’s ASPIRE Scholarship Awarding Ceremony
From left to right: 
Jonathan Chong (Chief Risk Officer of Liberty General Insurance), Nicole Wong (Chief Operating Officer of Liberty General Insurance), Jackline Mariyam Pillai (Chief Talent Officer of Liberty General Insurance), Lim Ming Zheng (one of the scholars), Puneet Pasricha (Chief Executive Officer of Liberty General Insurance), Malissa Azween binti Roslan Anuar (one of the scholars), Nur Ayuni Suraya binti Muhammad (one of the scholars), Daniel Nee (Chief Actuary of Liberty General Insurance), Ronnie Chan Yoon Kong (Chief Claims Officer of Liberty General Insurance)

The ASPIRE Scholarship offers financial assistance, as well as mentorship and guidance, ensuring that recipients are well-prepared to take on leadership roles in their respective fields. This includes work experience and an internship opportunity with Liberty.

The programme is a key initiative by Liberty, underscoring the company’s mission to create meaningful, lasting impacts on the communities it serves. With plans to expand its reach and strengthen partnerships with both local and private universities, Liberty is committed to broadening the scope of the programme, ensuring that more deserving students have access to the support and resources they need to excel academically and lead with purpose.

For more information on the ASPIRE Scholarship Programme, visit  www.libertyinsurance.com.my

 

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