In The News

In our efforts to ensure the safety of our business partners, customers and employees during face to face interactions within our premises, all precautionary measures that are aligned with the Standard Operating Procedure guidelines established by the government will be taken accordingly. 

Here are the guidelines to be followed by visitors before entering our branch premises: 

(Note: we highly encourage business partners and customers to visit our branch premises only for essential business services that are unable to be conducted either through our digital/electronic platforms or customer service hotline). 

	Temperature screening prior entering our premise		Use hand sanitiser during your visit
	Wear face mask		Keep safe 6 feet distance apart from each other
	Complete Health Assessment Form before entering our premise		Limited number of customers allowed at the the waiting area

Stay safe and keep practicing good hygiene to reduce the risk of Covid-19 infection.

#KITAJAGAKITA.

Dear Valued Customers,

We would like to inform you that our branch in Kota Kinabalu will relocate all its operations to the following address effective 29 June 2020:

Lot 19, 1^st Floor, Lorong Kompleks BSA, 
Kompleks BSA, Kolombong, 
88450, Kota Kinabalu, Sabah 

We will ensure to continuously provide exceptional customer experience to all our business partners and customers.

For any enquiries, please contact our customer care personnel at:

Tel: 03 2619 9000 or 1 300 888 990

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Do I have to register before making payments with eWallet?
As long as you are an eWallet user of Touch ‘n Go and Boost, you may use your Touch ‘n Go and Boost account to make payments.

What are the operating hours for online eWallet?
Online eWallet is available 24-hours daily, 7 days a week.

What happens if I have insufficient funds in my eWallet account?
Your transaction will be rejected.

Is there a limit to the number of transactions or amount I can make in a day? 
The limit is subject to the size of your wallet and available balance in your eWallet account.

I have made a payment using online eWallet, how do I know that my payment is successful? 
Once the payment has been made, you will receive a notification on details of payment via your given email account. You may also refer to Liberty Insurance website’s “Renew Online” for “Current Status”.

How do I enquire about my transaction status? 
You may check the status / balance from your eWallet account.

Will my account be debited immediately upon successful online eWallet transaction? 
Yes, your eWallet account will be debited immediately and your eWallet balance will reflect the change accordingly.

Are there any charges for using online eWallet and if so, what is the amount? 
There is no charge to you for using online eWallet.

How would I know that I am paying to Liberty Insurance Berhad? 
Online eWallet payment gateway is prompted via the Liberty Insurance website’s “Renew Online”. As long you are paying via the Liberty Insurance Berhad website, the payment is made to Liberty.

Will I get my e-policy immediately if I make payments through Liberty online portal? 
Yes. You will receive your e-policy immediately once the payment is successfully remitted to the Liberty’s account.

Dear Valued Customers,

We would like to inform you that our branch in Taiping has relocated all its operations to the following address:

1^st Floor
No.36, Jalan Maharajalela,
34000, Taiping Perak

We will ensure to continuously provide exceptional customer experience to all our business partners and customers.

For any enquiries, please contact our customer care personnel at:

Tel: 03 2619 9000 or 1 300 888 990

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.