One Touch App FAQs
One Touch App Frequently Asked Questions
1. What is the One Touch app?
One Touch is a roadside assistance app designed to allow you to request 24/7 emergency roadside assistance help quickly and conveniently. By using the app, you can request services such as towing assistance for accidents or breakdowns and receive support whenever you need it.
2. How do I register for an account?
To register for a One Touch app account, please follow the on-screen instructions to key in your personal details. A One-Time Passcode verification will be sent to the mobile number you entered or if you prefer, your WhatsApp or email address.
3. How do I login to my account?
Simply key in your ID number and password to login. Alternatively, you can also enable Face ID for quick access when creating an account, which can be used for logging in to your account in the future. If you forgot your password, please click on “Forgot Password?” to reset your password.
4. How do I request for emergency roadside assistance?
Simply open the One Touch app, select the assistance service you require, and follow the on-screen instructions to submit your request. It is recommended to enable your location services are so we can locate you accurately and provide help as quickly as possible.
5. What information do I need to provide when submitting a roadside assistance request?
If you are a Kurnia Insurans (Liberty General Insurance Berhad) policyholder, your vehicle registration number will appear after registration as per your active policy details. Just select the affected vehicle when submitting a request. You may also be asked to provide details such as current location, contact information and a brief description of the incident.
6. Is emergency roadside assistance available 24 hours a day?
Yes, roadside assistance services are available 24 hours a day, 7 days a week, subject to service availability and your policy coverage.
7. How can I track the status of my assistance request?
Once your request has been submitted, you will receive a WhatsApp message from us. Just click on the link in the message to track the status of the request. Updates will be provided as your request is being processed.
8. What should I do if my vehicle breaks down or if I am involved in an accident?
Remain calm and ensure everyone is safe. Seek emergency medical assistance if needed. If possible, move your vehicle to a safe location and switch on your hazard lights.
For accidents, collect the other party(ies) contact information and vehicle details, and take photos of the incident whenever possible.
Once safe, submit a roadside assistance request through the app and stay in a secure location while waiting for our team to arrive.
9. What should I do if I cannot submit a request on the app during an emergency?
If you are experiencing technical issues or are unable to submit a request on the One Touch app, please contact our roadside assistance hotline for immediate support. It is also helpful to keep your policy details and vehicle information ready to help us assist you more efficiently.
10. How do I make a claim?
You can submit a claim through the app. Just navigate to the Claims section on the home page and click on Submit Claims. Follow the on-screen instructions to provide the required information and supporting documents.
11. How can I check the status of my claim?
To track your claim status, head over to the Claims section of the app and click on Claim History. All submitted claims will be displayed here and you can click on each claim to see the status progress, allowing you to stay informed throughout the claims process.
12. How can I view my policy details?
Your policy information is available in the Policy section of the app’s home page. Here, you can view the policies you have, such as Motor, Personal Accident, Travel and Others. To further check on the policy’s key information, simply click on the selected policy and a summary will be shown.
13. What is the Impact Detector and how does it work?
The Impact Detector is a feature on our One Touch app that uses your smartphone’s sensors and accelerometer to detect potential vehicle impacts. When an impact is detected, the app will prompt you to confirm your safety and provide quick access to emergency roadside assistance.
14. What is the Drive Safe feature?
The Drive Safe feature is a game that you can participate in on the app to encourage safer driving habits through a points-based rewards system. Simply press start when preparing to drive and earn points for each km by maintaining a safe driving behaviour of an average driving speed of 10km/hr.
Do note that if you make a phone call when the Drive Safe mode has started, the application will automatically stop running. Points gathered are accumulated and users can climb the levels up to a maximum of Level 10.
Note: The Drive Safe feature is designed as an in-app game to encourage safe driving awareness. It is not intended to provide an accurate assessment of your driving performance or behaviour and should not be relied upon for any official or safety-related purposes.