Liberty Insurance Introduces Liberty Cyber Resolution™ to Help Businesses Navigate Evolving Cyber Risks

Kuala Lumpur, 10 November 2026 – As Malaysian businesses rapidly accelerate their digital transformation by adopting cloud platforms, digital payment systems, and AI-powered tools, they risk exposure to advancing cyber threats ranging from fraud and system intrusions to severe data breaches. To manage these digital vulnerabilities, companies need to move beyond traditional risk management and focus on sustainable, long-term resilience. 

In response, Liberty General Insurance Berhad (Liberty) has introduced Liberty Global Cyber, a dedicated platform designed to help businesses navigate an increasingly complex digital landscape. Anchored by its flagship product, Liberty Cyber Resolution™, the platform brings together cyber insurance protection, specialised underwriting expertise, cyber risk engineering and dedicated claims support to help organisations manage evolving cyber threats. 

Backed by Liberty’s global financial strength and decades of specialty risk experience, Liberty Cyber Resolution™ combines flexible protection with expert support to help organisations prevent, prepare for and recover from cyber incidents. 

Rather than focusing solely on technology systems, Liberty Cyber Resolution™ addresses the broader business implications of cyber incidents, including operational disruption, data restoration, cyber extortion, third-party liabilities and reputational harm. 

“We recognise that today’s businesses are driven by the rapid growth of technology, and keeping up with the times is essential to staying competitive. However, accelerated digital growth comes with a higher risk, and a single cyber incident can change everything,” said Ang Jiin Tsuey, Chief Specialty Lines Officer, Liberty General Insurance Berhad. 

“As cyber risks continue to evolve, businesses need more than just financial protection. They need the right expertise and support to navigate the challenges that come with an increasingly digital environment,” said David Gallagher, Vice President, Head of Cyber & IT Liability, Professional & Financial Risks. “With Liberty Global Cyber, we’re committed to helping our policyholders enhance resilience and manage their exposure to complex risks,” he added. 

Rather than offering a one-size-fits-all policy, Liberty Global Cyber is designed around the understanding that every organisation faces unique digital risks. Through its dedicated cyber underwriting team, policyholders have direct access to specialists who are more than just risk evaluators. 

By investing time to understand an organisation, they provide tailored solutions, insightful guidance, and responsive service that support continuity, resilience, and growth. 

Beyond policy coverage, the platform’s Cyber Risk Engineering Practise recognises that cybersecurity today requires a more holistic approach. Liberty’s cyber risk engineers tailor their support to the size and complexity of each organisation, providing hands-on technical analysis, threat intelligence, security assessments, and adaptive training, alongside outreach and communication support. 

Empowering businesses to confidently face cyber risk 

Liberty Cyber Resolution™ offers flexible coverage tailored to each organisation’s needs, protecting businesses against financial losses and third-party claims arising from a range of cyber incidents, with cover extending from common cybercrime to business interruption.

Liberty Cyber Resolution™ coverage highlights: 

• Comprehensive first and third-party coverages, including:
  • Incident management costs (incident coach services, legal assistance, IT forensics, notification, credit monitoring and identity restoration, crisis PR/reputation restoration)
  • Business interruption that expressly includes restoration of business operations (not just computer systems)
  • Supply chain interruption with a broad supplier definition
  • Data restoration and cyber extortion (including expenses to obtain and transfer digital currency)
  • Bricking (laptops, desktops and servers) and betterment (hardware and data improvements)
  • Security and privacy liability, regulatory liability, payment card liability and media liability
• Coverage extensions: reputational harm, first-party cyber property damage, threat management (pre-emptive action), personal harm for executives and household members, proof of loss preparation costs, criminal rewards
• Coverage highlights that drive speed and clarity:
  • No retention for incident coach services when Liberty’s approved incident counsel is engaged
  • System failure trigger for incident response
  • Explicit (affirmative) coverage for unauthorised data collection
  • Generative Artificial Intelligence included in computer systems definition
  • Cyber Crime Coverage for electronic crime and cryptojacking telecommunication fraud (such as funds transfer, deceptive transfer fraud, and computer fraud), with electronic manipulation crime (such as invoice manipulation and misdirected shipment fraud) available upon request

Liberty Cyber Resolution™ is supported by a dedicated cyber claims-handling team and 24/7incident response support. The team usually responds to reported incidents within  an hour, providing organisations with access to specialised crisis counsel and dedicated claims handlers with local legal and technical expertise.

Policyholders also have access to pre-approved incident response providers and a consistent point of contact for claims handling, helping simplify coordination during a cyber incident.

Through continued investment in its cyber capabilities and end-to-end support, Liberty helps Malaysian businesses strengthen their preparedness, respond effectively and recover from cyber incidents, enabling them to pursue digital growth with greater confidence.

For more information about insurance solutions from Liberty General Insurance Berhad, please visit libertyinsurance.com.my. 

About Liberty General Insurance Berhad 

At Liberty General Insurance Berhad, we maintain the strong belief that progress happens when people feel secure. With over 111 years of experience locally and globally in providing comprehensive insurance solutions, we stand committed to empowering our customers and our people, ensuring they feel secure to embrace the challenges of today, whilst confidently pursuing tomorrow. 

As a majority-owned subsidiary of Liberty Mutual Insurance Group, we provide an extensive range of general insurance products and services, from everyday to evolving risk, including automobile, homeowners, personal accident, general liability, property, surety, workers compensation, personal, travel, and specialty lines. 

Liberty continues to grow its business and strengthen its footprint in the market by becoming the only company in Malaysia to have access to multiple brands - Liberty Insurance, Kurnia Insurance and AmAssurance catering to different segments of partners and customers. Headquartered in Kuala Lumpur, the company is supported by 36 branch offices and approximately 1,600 employees nationwide.

Liberty’s diverse distribution network is made up of a wide geographical footprint comprising 7,000 agents, brokers, car dealers, franchise holders & dealers, and affinity partners, as well as its fast-growing digital and direct capabilities.