Entity Name Change | FAQ for Customers
We are thrilled to become one team, one family!
Pursuant to the announcement, AmGeneral Insurance Berhad (“AmGeneral”) will change its corporate name to Liberty General Insurance Berhad. As our customers, the following FAQs will help to respond to your enquiries. Do reach out to us if you need further information on this.
General Background on New Entity Name
What is the new company name?
Liberty General Insurance Berhad, however all consumer brands will still maintain respectively (Liberty Insurance, Kurnia Insurans & AmAssurance).
What is the new company address?
Liberty Insurance Tower,
CT9, Pavilion Damansara Heights,
3, Jalan Damanlela,
Pusat Bandar Damansara,
50490 Kuala Lumpur
What is the new company general fixed line contact number?
- 03 2268 3333
- 03 2268 2222 (Fax Number)
Is there any change in policy coverage and benefits pursuant to the recent announcement?
We assure you that all your rights, coverage and benefits in respect of your general insurance policy will remain valid and unaffected in any way.
Will there be a standardization of Motor Premium across the brands i.e. Liberty Insurance, Kurnia Insurans & AmAssurance?
There are no changes to all Motor policies and the benefits and premiums will remain the same according to the respective products/brands.
How have we explained the entity name change to customers?
We will inform customers/public of our entity name change through several communication channels:
- Liberty & AmGeneral customers will receive a Covering Letter attached with their policy or endorsement documents.
- There will be banners on our corporate websites,
- There will be banners/postings on our social media sites,
- Liberty Insurance: Facebook, Instagram, YouTube, LinkedIn
- Kurnia Insurans: Facebook, Instagram
- There will be a press release to news outlets on entity name change
- Press Release in English
- Press Release in Bahasa Malaysia
We are excited to announce that AmGeneral Insurance Berhad (“AmGeneral”) has changed its corporate name to Liberty General Insurance Berhad. For more information, please visit our company website. As we grow stronger together, we assure you that all your rights and obligations as a policyholder or business partner will remain unaffected. Our customer service contact details will remain the same. For further details, visit https://www.libertyinsurance.com.my
Customer Contact Channels
There are no changes to our business process or contact methods at entity name change.
Official Business Hours (excluding PH & weekends):
- Mon-Thurs: 8.30am-5.30pm
- Friday: 8.30am-4.15pm
Complaints Unit Channels:
- Liberty Insurance
Telephone:1 300 88 8990
E-mail: customer@libertyinsurance.com.my - AmAssurance
Telephone: 1 800 88 6333
E-mail: customer@amassurance.com.my - Kurnia Insurans
Telephone: 1 800 88 3833
E-mail: customer@kurnia.com
AmGeneral Insurance Contact Channels:
- By phone - 1800-88-3833 or 1800-88-6333 (24 hrs for breakdown assistance)
- By email -
- Through website -
- Social media (Facebook)
- Branch Counters location nationwide
- One Touch App
Liberty Insurance Contact Channels:
- By phone -
- 1800 88 5005 for Emergency roadside assistance (24 hrs)
- 1300 888 990 or 03-2619 9000 for sales, service & claims
- 03-7965-3977 for Worldwide emergency medical or travel advise assistance (24 hrs)
- By email -
- Through website - www.libertyinsurance.com.my
- Social media engagements: (Facebook) (Instagram) (YouTube)
- Branch Counters Nationwide
Customers will need to request accident or roadside assistance from their respective brands:
- Kurnia Auto Assist By phone - 1800-88-3833 or 1800-88-6333 (24 hrs for breakdown assistance)
- Liberty Emergency Roadside Assistance 1800 88 5005 for Emergency roadside assistance (24 hrs)
Can customers still use AmGeneral's OneTouch app?
There are no changes to the business operations at present, therefore customers would be able to use the existing OneTouch app.