Industry Customer Satisfaction Index Survey

In order to measure the customer service levels in the industry based on the Customer Service Charter (CSC), Bank Negara Malaysia (BNM) and the insurance industry has engaged Nielsen Malaysia ( to conduct a survey. The survey will be ongoing from 2 July - 7 September 2018. Should you be approached for this survey (through phone calls/face-to-face interviews), we would appreciate your participation to help us improve our customer service levels, to better serve you in the future. In case of any doubt or if you wish to re-confirm this survey, kindly do call our customer service number at 1 300 888 990.