In The News

Kuala Lumpur, Friday, 7 Jan 2022 – Persatuan Insurans Am Malaysia (PIAM) and its members in response to the recent flooding affecting at least 7 states in the country have set up a CSR Flood Relief Fund (“CSR Fund”) with contribution of RM2.43 million to alleviate the hardship faced by the car owners whose vehicles were inundated under flood water.

The CSR Fund in the form of subsidy for mechanical clean-up cost (excluding repair) at any competent workshops is provided by the general insurance industry over and above existing commitments by insurers to expedite payment of flood claims settlement, waiver of certain mandatory claims documentations, simplified claims process, additional special relief measures that may be provided by individual insurer.

At this stage, the CSR Fund will be closed once the pledged amount of RM2.43 million has been exhausted.

The subsidy is given on per vehicle basis to motorcycles, private vehicles including commercial vehicles irrespective of the types of motor policy i.e. comprehensive cover with or without special perils extension, third party fire and theft, and third party. The motor policy must be valid at the time of flooding and in the event of lapsed motor policies the vehicles must be at least last insured on or after 1 Jun 2021. The subsidy will be based on actual cost incurred basis, and is capped at maximum of RM100 per motorcycle, and maximum of RM500 per private / commercial vehicle. A successful claim for subsidy will not affect your No Claim Discount (NCD).

Eligible policyholders can apply for the subsidy by submitting online via the portal MyCSR-Flood.my effective from 15 January 2022 by following the simple steps below.

• Step 1: Log in to the portal at MyCSR-Flood.my
• Step 2: Complete the name, contact number, email address (if any), NRIC / Passport / Business Registration number, vehicle number, banking details (for claims payout purpose), vehicle type, date of loss, amount of claim information fields in the portal. No claim form is required
• Step 3: Upload pre and post clean up photographs that clearly identify the vehicle including the receipt / cash bill issued by workshop
• Step 4: You can check your claim status within 14 days after submission by contacting your insurer

The claim payout to eligible claimant who fulfils all the CSR Fund eligibility criteria and requirements, will be credited directly to the bank account that you provided. If you have provided your e-mail address, you will be notified by email once the payment has been made. Further information can be accessed through the portal at MyCSRFlood.my and your insurer which contact details are provided below: