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MediStar

MediStar

MediStar is a five-star cashless admission medical health insurance that offers a wide range of comprehensive benefits in medical, surgical & hospitalisation expenses, ambulance fees, daily cash allowance provisions and other related medical charges at competitive pricing. This plan allows you to enjoy 0% interest on your monthly instalment payments regardless of the payment amount. Its other benefits include guaranteed renewal up to 70 years old and 4 distinct plans with worldwide coverage for selection

Peace Of Mind Comes With A Comprehensive Health Insurance - MediStar

Total peace of mind is knowing that if a tragedy were to strike, you and your loved ones will be ready with sufficient financial and medical coverage. This reassuring thought will definitely eliminate any stress and anxiety that might arise in these trying times. 

You are rest assured that MediStar will take care of everything. Our comprehensive coverage in medical, surgical & hospitalization expenses, ambulance fees and other related medical charges, helps you to breathe easy and prevents you from worrying about things other than your health. 

The MediStar cashless admission plan, which is complimented with a MediStar Medical Card, guarantees immediate cashless hospital admission and upon discharge you only need to settle all excess charges. The Medical Card also offers a range of other benefits such as a daily cash allowance and attractive discount features. 

Liberty Insurance Berhad has appointed Asia Assistance Network (M) Sdn. Bhd. (AAN) as the Administrator of services for our MediStar plan. AAN with its 24-hour service network will help facilitate your convenient admission to and discharge from a hospital 7 days a week. 

Call toll free number 1 800 880 350 for more details.

From As Low As 87 Sen Per Day

You can enjoy financial security and total peace of mind by investing less than RM1.00 a day. Your lunch will cost more than that! This premium amount is inclusive of Goods and Services tax at 6%. 

24Hours Cashless Admission

Just present your Medical Card for immediate admission. No cash deposit is required. 

Attractive Discount Features

No Claim Discount (NCD):

If you do not make a claim during the period of insurance, the premium charged upon renewal will be discounted.ve Health Insurance - MediStar

2 consecutive years preceding renewal 10% discount on standard premium
3 consecutive years preceding renewal 15% discount on standard premium
4 consecutive years preceding renewal 20% discount on standard premium

Family Discount (FD)

This is a special discount to be given if your dependants are insured under the same policy: 

Insured + Spouse 5% discount on standard premium
Insured + Children 5% discount on standard premium
Insured + Spouse + Children 10% discount on standard premium

Hospital Benefits

a) Surgical Benefits

  • Up to RM40,000 per any one disability including Surgical and Anaesthethist’s Fees
  • Organ Transplantation - Costs up to RM50,000 per lifetime (Heart, Kidney, Lung or Liver Transplantation)

b) Non - Surgical Benefits

  • Up to RM40,000 per any one disability

c) Hospital Confinement Benefits

  • Room & Board – From RM100 to RM300 daily and payable up to maximum stay of 150 days per any one disability 
  • Intensive Care Unit
  • Hospital Supplies & Services including Operating Theatre

d) Pre & Post Hospital Treatment

  • Up to 31 days before admission or after discharge

e) Outpatient Services/Benefits

  • Physiotherapy Treatment
  • Outpatient Cancer Treatment
  • Outpatient Kidney Dialysis
  • Emergency Accidental Treatment
  • Home Nursing

f) Accidental Death Benefit – Up to RM15,000

  • In these circumstances, policyholders nearest kin are entitled to receive up to RM15,000

g) Local Ambulance Services

  • Ambulance service from government and private hospitals are available

h) Overall Annual Limit Up To RM120,000 Cover Per Person

  • MediStar customers will receive up to RM120,000 financial coverage in one single year

i) Overall Lifetime Limit Up To RM360,000 Cover Per Person

  • MediStar customers will receive up to RM360,000 financial coverage throughout their life

j) Twenty-Four (24) Hours Worldwide Coverage

  • Receive the best treatment from any registered government or private hospitals worldwide at anytime   

k) Daily Cash Allowance

  • MediStar customers are entitled to receive a fixed amount for everyday expenses upon admission at government hospital only.

   

THE FOLLOWING ARE THE BASIC AND IMPORTANT FEATURES THAT YOU SHOULD KNOW BEFORE PURCHASING THIS PRODUCT. 

We Provide A Comprehensive Medical Coverage Scheme

I-Comprehensive Scheme 

Where the eligible Medical Expenses will be payable on “AS CHARGED OR FULL REIMBURSEMENT” basis. 

We offer four (4) types of Plans for you to choose from. 

1. Premiums 

This is an annual contract and a yearly renewable policy which until terminated shall be renewed each year on the Anniversary of the due date.

1.1 Initial Premium

Your first annual premium you pay is based according to the type of benefits and the plan you purchase and your occupation together with your age (next birthday).

1.2 Renewal Premium 

1.2.1 Your annual renewal premium in future will increase by your attained age according to the Age Bands, your claims experience, health status or changes in your policy terms, occupation, business, pursuits or sporting activity or other material changes or risks. 

1.2.2 The past trends on the increase in premium rates will not necessarily reflect the future trend of your premium.

1.3 Policy Renewal and Lapsed Policy 

1.3.1 The renewal of the policy is guaranteed after the completion of 2 consecutive years of the policy, provided that there is no claim incurred in the previous 2 years. If there is a claim incurred within the first 2 years of policy inception, the insured person would still qualify for the guaranteed renewals subject to exclusion, excess or premium loading. 

1.3.2 The policy shall automatically terminate or lapse, if you fail to pay the premium when it is due. Any lapsed policy will be treated as a new application. The above mentioned conditions are not exhaustive and the premium rates may be reviewed or policy renewal declined under other justified circumstances. 

 

2. "Free-Look Period" Of 15 Days 

You are given a “Free–Look Period”/“Cooling–Off Period” of up to 15 days from the delivery date of the policy to review the suitability of your policy. If you are not satisfied with the cover you may return the policy to the Company during this period, and we will return the full premiums to you minus the deduction for medical expenses incurred by the Company on the issue of the Policy.

Age Limit 

The plans shall cover eligible persons between the ages of 30 days to 60 years, renewable up to 70 years. 

 

3. What Is Not Payable Under The Policy 

3.1 Policy Exclusions

This contract does not cover any hospitalisation, surgery or charges caused directly or indirectly, wholly or partly, by any one (1) of the following occurrences:

(a) Pre – existing illness.

(b) Specified illnesses occurring during the first 120 days of continuous cover.

(c) Any medical or physical conditions arising within the first 30 days of the Insured Person’s cover or date reinstatement whichever is latest except for accidental injuries.

(d) Plastic/Cosmetic surgery, circumcision, eye examination, glasses and refraction or surgical correction of nearsightedness (Radial Keratotomy or Lasik) and the use or acquisition of external prosthetic appliances or devices such as artificial limbs, hearing aids, implanted pacemakers and prescriptions thereof.

(e) Dental conditions including dental treatment or oral surgery except as necessitated by accidental injuries to sound natural teeth occurring wholly during the Period of Insurance.

(f) Private nursing, rest cures or sanitaria care, illegal drugs, intoxication, sterilization, venereal disease and its sequelae, AIDS (Acquired Immune Deficiency Syndrome) or ARC (AIDS Related Complex) and HIV related diseases, and any communicable diseases required quarantine by law.

(g) Any treatment or surgical operation for congenital abnormalities or deformities including hereditary conditions.

(h) Pregnancy, child birth (including surgical delivery), miscarriage, abortion and prenatal or postnatal care and surgical, mechanical, or chemical contraceptive methods of birth control or treatment pertaining to infertility. Erectile dysfunction and tests or treatment related to impotence or sterilization.

(i) Hospitalisation primarily for investigatory purposes, diagnosis, X–ray examination, general physical or medical examinations, not incidental to treatment or diagnosis of a covered Disability or any treatment which is not Medically Necessary and any preventive treatments, preventive medicines or examinations carried out by a Physician, and treatments specifically for weight reduction or gain.

(j) Suicide, attempted suicide, or intentionally self–inflicted injury while sane or insane.

(k) War or any act of war, declared or undeclared, criminal or terrorist activities, active duty in any armed forces, direct participation in strikes, riots and civil commotion or insurrection.

(l) Ionising radiation or contamination by radioactivity from any nuclear fuel or nuclear waste from process of nuclear fission or from any nuclear weapons material.

(m) Expenses incurred for donation of any body organ by an Insured Person and costs of acquisition of the organ including all costs incurred by the donor during organ transplant and its complications.

(n) Investigation and treatment of sleep and snoring disorders, hormone replacement therapy and alternative therapy such as treatment, medical services or supplies, including but not limited to chiropractic services, acupuncture, acupressure, reflexology, bonesetting, herbalist treatment, massage or aroma therapy or other alternative treatment.

(o) Care or treatment for which payment is not required or to the extent which is payable by any other insurance or indemnity covering the Insured and Disabilities arising out of duties of employment or profession that is covered under a Workman’s Compensation Insurance Contract.

(p) Psychotic, mental or nervous disorders, (including any neuroses and their physiological or psychosomatic manifestations).

(q) Costs/expenses of services of non–medical nature, such as television, telephones, telex services, radios or similar facilities, admission kit/pack and other ineligible non–medical items.

(r) Sickness or injury arising from racing of any kind (except foot racing), hazardous sports such as but not limited to skydiving, water skiing, underwater activities requiring breathing apparatus, winter sports, professional sports and illegal activities.

(s) Private flying other than as a fare–paying passenger in any commercial scheduled airlines licensed to carry passengers over established routes.

 

(t) Expenses incurred for sex changes.

3.2 Residence Overseas 

 

Any person who resides outside Malaysia for more than three (3) months continuously. 

3.3 Overseas Treatment 

1. Unless you are travelling abroad for a reason other than for medical treatment and as a consequence of Medical Emergency.

2. Unless the specialized nature of the treatment, aid, information or decision required could neither be rendered nor furnished nor taken in Malaysia. 

3.4 "Pre-Existing Illnesses 

Pre–existing illness/conditions shall mean disabilities that the Insured Person has reasonable knowledge of. An Insured Person may be considered to have reasonable knowledge of a pre–existing condition where the condition is one for which :- 

a) the Insured Person had received or is receiving treatment;

b) medical advice, diagnosis, care or treatment has been recommended;

c) clear and distinct symptoms are or were evident; or

d) its existence would have been apparent to a reasonable person in the circumstances. 

3.5 Special Illnesses 

Specified illnesses shall mean the following disabilities and its related complications, occurring within the first 120 days of Insurance of the Insured Person:

a) Hypertension, diabetes mellitus, Cardiovascular disease and Vericose Veins.

b) All tumours, cancers, cysts, nodules, polyps, stones of the urinary system and biliary system.

c) All ear, nose (including sinuses) and throat conditions

d) Hernias, haemorrhoids, fistulae, hydrocele, varicocele

e) Endometriosis including disease of the Reproduction system

f) Vertebro – spinal disorders (including disc) and knee conditions. 

3.6 Waiting Period 

Any treatment for illness/injury received within 30 days after the effective date of insurance coverage except treatment for bodily injury arising from a covered accident. 

 

4 Policy Limitations

We will not pay you full or up to the limits shown in the Schedule of Benefits under the following circumstances: 

4.2 Contribution 

If you have any other insurance in force or is entitled to indemnity from any Other Source in respect of the same bodily injury, sickness, disease, death, or expense, this policy will not provide full compensation other than on a proportionate basis. If you have MORE THAN ONE POLICY UNDER US, we will consider you to be insured under the policy, which provides the largest amount of Benefits.

4.3 Stent/Lens 

Medical devices such as stent/lens - Maximum payable is RM5,000 per stent. - Maximum payable is RM700 per lens. 

4.4 Eligibility of Dependant 

Unmarried children over 30 days old but under 19 years of age or 23 years of age if still on full-time higher education, and who are not gainfully employed. 

4.5 Enrollment of Dependant 

Children between the ages of 30 days and 18 years must be enrolled together with one of their parents. The plans chosen for spouse and children must be the same as the proposer. 

 

 

Premium Table

Note: The premium amount is inclusive of Goods and Services Tax at 6%.
Additional RM 10.00 Stamp Duty is applicable for each policy.

Q. Why do I need this plan?

A. Because hospital costs could be substantial and could wipe out your precious savings. The last thing you want to worry about when you have to be admitted is money!

   

Q. When does my cover begin?

A. During the first 30 days of membership, the policy excludes medical treatment unless necessitated by an accident. Thereafter, the full cover applies.

   

Q. Is there a waiting period?

A. Yes, 30 days from effective date of policy unless resulting from accident.

   

Q. If I renew my policy, will the 30-day waiting period apply?

A. No.

   

Q. Will Liberty Insurance Berhad also cover outpatient hospital bills?

A. Yes. Your outpatient bills for accidental injuries will be covered. Charges for out-patient specialist, consultations and diagnostic tests are also covered if the insured person is subsequently hospitalized for treatment within one month of such consultations.

   

Q. Is the coverage worldwide?

A. Yes, this policy is applicable worldwide for twenty-four (24) hours a day and you are covered up to 90 days from the day you leave Malaysia. The benefits payable will be subjected to the reasonable and customary charges on the basis that the cost for the said treatment would be reasonably charge by a Hospital/Physician in Malaysia.

   

Q. Does the plan have geographical scope?

A. MediStar provides worldwide cover, subject to the treatment provisions stated in the policy. If while you were abroad and due to medical emergency or if treatment is not available in Malaysia, any covered treatment cost will be met up to the customary treatment cost in Malaysia. This does not include transportation cost.

   

Q. Who can join the plan?

A. Any person who resides in Malaysia and who is not more than 60 years of age and not less than 30 days at the first enrollment.

   

Q. Can I include any dependant (spouse and child) during policy period or on renewal?

A. Yes. However, application to enroll dependant/s must be made at inception or upon renewal of the policy only (other than a newly born child who is below 2 (two) months old but eligibility for insurance cover will commence only after 30 days of birth).

   

Q. How much can I claim?

A. You may claim up to the Overall Annual Limit under the chosen plan or up to the lifetime limit.

   

Q. Can I seek treatment at a Non-Panel Hospital?

A. Yes. However, the MediStar customer has to pay first and seek reimbursement later, based on Customary and Reasonable charges.

   

Q. Does your company pay for the cost of the medical report?

A. Yes. Maximum limit per claim is RM80.

   

Q. May I upgrade my plan?

A. Yes, you may. However, any request to upgrade can only be done during renewal subject to your claim experience.

   

Q. In the event of hospitalisation, who do i contact?

A. Just call Asia Assistance Network at 1800880350.

 

 

MEDISTAR INSTALMENT PAYMENT PROGRAMME FAQs

   

ELIGIBILITY

• Can I opt for monthly instalment payment regardless of the payment amount?

• Can a company use the instalment method to pay for employee premium?

   

GENERAL

• How soon will my cover commence?

• Do I need to write-in to inform Liberty Insurance Berhad that I want to pay my medical premium by monthly instalment?

• Can I change the level of cover I have if I am half way through the instalment programme?

   

PAYMENT AND BILLING RELATED

• For this instalment payment programme, can I instruct Liberty Insurance Berhad to auto-debit payment from my credit card account?

• For this instalment payment programme, can I instruct Liberty Insurance Berhad to auto-debit payment from my saving or current account?

• Can I use my family member's credit card for the monthly instalment payment?

• What will happen if my nominated credit card account is terminated?

• Am I paying more premiums by recurring payment compared to paying a yearly premium?

• Is there any interest charges or extra administration charges for recurring payment?

• Do I need to pay the stamp duty?

• When will be the billing date for the subsequent instalment after the 1st payment?

• What will happen if Liberty Insurance Berhad is unable to charge to my nominated credit card?

• Can I opt to pay cash or cheque for the subsequent instalment and continue with recurring payment for other instalments?

• Will I receive any receipt for the monthly premium paid?

   

 

RENEWAL

 

• Can I opt for annual payment upon renewal?

• Do the plans renew automatically?

   

 

CANCELLATION

• Before the cancellation of policy due to non-payment of premium, will I be notified first?

  

ELIGIBILITY

 

Q. Can I opt for monthly instalment payment regardless of the payment amount?

A. Yes, provided if you pay the first payment consists of the instalments for the first and second months in advance.

   

Q. Can a company use the instalment method to pay for employee premium?

A. No, at this moment the instalment payment programme is only meant for individual policy.

 

 

GENERAL

Q. How soon will my cover commence?

A. Your cover will commence as soon as Liberty Insurance Berhad approves your application and successfully auto-debit from your credit card account (Note: Provided if all the relevant information fully completed, signed and verified).

   

Q. Do I need to write-in to inform Liberty Insurance Berhad that I want to pay my medical premium by monthly instalment?

A. No, you just need to complete the monthly instalment payment instruction form and submit it to any of the Liberty Insurance Berhad branch or agent together with the proposal form.

   

Q. Can I change the level of cover I have if I am half way through the instalment programme?

A. No, changes to your benefit level can only be made at renewal and you will need to inform us 30 days before your renewal date..

   

 

PAYMENT AND BILLING RELATED

 

Q. For this instalment payment programme, can I instruct Liberty Insurance Berhad to auto-debit payment from my credit card account?

A. Yes, your premium can be auto-debited from your credit card account via Visa or Master Card.

   

Q. For this instalment payment programme, can I instruct Liberty Insurance Berhad to auto-debit payment from my saving or current account?

A. No, your premium cannot be auto-debited from your saving or current account.

   

Q. Can I use my family member's credit card for the monthly instalment payment?

A. Yes, provided the nominated credit cardholder is your immediate family member, i.e. spouse, parent or children AND he/she has completed the monthly instalment payment instruction form and submit it to any of the Liberty Insurance Berhad branch or agent together with the proposal form. Credit card of non-immediate family member, i.e. friend, sibling or relative is not allowed.

   

Q. What will happen if my nominated credit card account is terminated?

A. Kindly contact us and provide us with a new credit card account immediately to avoid any inconvenient to you.

   

Q. Am I paying more premiums by recurring payment compared to paying a yearly premium?

A. No, the total amount for 12 months instalments are the same amount as paying a yearly premium.

   

Q. Is there any interest charges or extra administration charges for recurring payment?

A. No.

   

Q. Do I need to pay the stamp duty?

A. Yes, a stamp duty of RM10 is payable for each new or renewal policy and it shall be included in the first payment.

   

Q. When will be the billing date for the subsequent instalment after the 1st payment?

A. The subsequent billing shall be made 30 days before the monthly due date.

E.g. X purchased a policy with annual premium of RM479.12 on 1 January 2008.This premium amount is inclusive of Goods and Services tax at 6%.

The policy effective date is on 1 January 2008, the due date for the subsequent month will be on 1 March 2008, however the billing shall start on the 31 January 2008, i.e. 30 days before the monthly due date.

This billing circle shall be repeated for the subsequent months as a general rule. You may refer to the example below for better understanding.

Since the annual premium for this policy is RM479.12, the total amount of RM99.82 should be auto-debited from the insured's nominated credit card account as instalment for the first two months and plus RM10.00 as stamp duty. Whereas RM39.93 will be auto-debited from the insured's nominated credit card account automatically from the subsequent months until the end of the one year policy expiry date.

Month
Instalment
Instalment
Effective Date
Payment Due Date
Policy Due Date
January 1st Instalment (2 months)
= RM37.67 X 2 + RM27.12 + RM10
112.42
01-01-08
01-01-08
-
February 2nd Instalment
37.67
N/A
31-01-08
01-03-08
March 3rd Instalment
37.67
N/A
01-03-08
01-04-08
April 4th Instalment
37.67
N/A
01-04-08
01-05-08
May 5th Instalment
37.67
N/A
01-05-08
31-05-08
June 6th Instalment
37.67
N/A
31-05-08
30-06-08
July 7th Instalment
37.67
N/A
30-06-08
30-07-08
August 8th Instalment
37.67
N/A
30-07-08
30-08-08
September 9th Instalment
37.67
N/A
30-08-08
30-09-08
October 10th Instalment
37.67
N/A
30-09-08
30-10-08
November 11th Instalment
37.67
31-12-08
30-10-08
30-11-08
Total:
489.12
N/A

 

Q. What will happen if Liberty Insurance Berhad is unable to charge to my nominated credit card?

A. If we are unable to charge to your nominated credit card, we will notify you immediately with a registered mail and follow-up with a phone call. And we will make second attempt within the next 14 days. If the payment is still unpaid within the 14 days period, we will send a cancellation notice on day 15 stating the policy lapsed date.

 Please take note that there will be no reinstatement of policy for the same insured upon issue of cancellation notice due to default in payment

   

Q. Can I opt to pay cash or cheque for the subsequent instalment and continue with recurring payment for other instalments?

A. No, if you request to pay cash or cheque for the subsequent instalment, you will have to pay the outstanding balance of premium in full for the policy year.

If there is a claim being intimated during the policy period, the insured will be requested to continue with the monthly instalment payment programme. However, if the insured cancelled the policy after a claim being paid, the insured will then be requested to pay the outstanding balance in full for the policy year.

 

Q. Will I receive any receipt for the monthly premium paid?

A. No, you will not receive any receipt for the monthly premium payment paid. However, the transaction will be reflected in your credit card statement. Hence, you may refer to your monthly credit card statement for the monthly premium paid.

   

RENEWAL

 

Q. Can I opt for annual payment upon renewal?

A. Yes, you may opt for annual payment upon renewal provided you inform Liberty Insurance Berhad one month prior to your policy expiry date.

   

Q. Do the plans renew automatically?

A. No. However, we will send a renewal notice to the latest address we have on file a month before your plan expires, advising you of your renewal premium. You must inform us about any changes to your contact details so that we can send you your renewal notice. We will renew your policy only upon receiving your confirmation in writing.

   

CANCELLATION

 

Q. Before the cancellation of policy due to non-payment of premium, will I be notified first?

A. Yes, we will send a cancellation notice, which will be served as the "Termination for non-payment of premium" clause. Furthermore, a cancellation endorsement will be issued as per normal procedure but no premium will be refunded for cancellation.

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