Liberty Insurance Berhad will retain your personal information in compliance with this Privacy Notice and/or the terms and conditions of your agreement(s) with Liberty Insurance Berhad:
- for the duration of your relationship with us;
- for such period as may be necessary to protect the interests of Liberty Insurance Berhad and/or its customers as may be deemed necessary;
- where otherwise required by the law; and/or
- where required by Liberty Insurance Berhad's relevant policies.
What If Personal Information Provided By You Is Incomplete?
Where indicated (for example in insurance application forms), it is obligatory to provide your personal information to us to enable us to process your application for our products or services. Should you decline to provide such obligatory personal information, we may not be able to process your application/request or provide you with our products or services.
Your Rights To Access And Correct Your Personal Information
We can assist you to access and correct your personal information provided to us.
Where you wish to have access to your personal information in Liberty Insurance Berhad´s possession, or where you are of the opinion that such personal information held by us is inaccurate, incomplete, misleading or where relevant, not up-to-date, you may make a request to us by contacting our branches or any relationship manager you usually deal with or alternatively you may make such request via our Data Access Request Form or Data Correction Request Form respectively. These forms are available at our Head Office, branches or attached below for your convenience.
We will use reasonable efforts to comply with your request to access or correct your personal information within 21 days of receiving your duly completed Data Access Request Form/Data Correction Request Form and the relevant processing fee (if any).
Please note that Liberty Insurance Berhad may have to withhold access to your personal information in certain situations, for example when we are unable to confirm your identity or where information requested for is of a confidential commercial nature or in the event we receive repeated requests for the same information. Nevertheless, we will notify you of the reasons for not being able to accede to your request.
Please also note that Liberty Insurance Berhad may use its discretion in allowing the corrections requested and/or may require further documentary evidence of the new information to avoid fraud and inaccuracy.
You can also assist us to keep your personal information (such as your current mailing address) up to date, as it will enable us to serve you better.
Opting Out of Receiving Direct Marketing
We at Liberty Insurance Berhad are committed to ensuring that our customer’s request to not receive marketing material(s) through email, text message or telephone call are adhered to.
Please complete the form attached below and list your phone numbers and email addresses that you wish to opt-out of.
The completed form can be submitted via email to firstname.lastname@example.org or directly to any Liberty Insurance Berhad branch office.
Should you change your mind and wish to receive marketing material(s) again, please send your written request to email@example.com and a Customer Care Officer will contact you to confirm your request. All requests will be processed in 5 working days.
Revisions To Privacy Notice
This Privacy Notice may be revised from time to time. Notice of any such revision will be given on Liberty Insurance Berhad´s website and/or by such other means of communication deemed suitable by Liberty Insurance Berhad.
Enquiries / Complaints / Communication
Should you have any queries, concerns or complaints in relation to this Privacy Notice, kindly contact us during office hours (between 9.00 am to 5.00 pm, Monday to Friday, excluding public holidays) at the following contact points:
Designation: Manager, Customer Experience
Telephone: 03 2619 9000 or 1 800 888 990
Fax No: 03-2693-2893
Address: Customer Care, Liberty Insurance Berhad, Ground Floor, Menara Liberty
1008 Jalan Sultan Ismail, 50250 Kuala Lumpur
A current version of this Privacy Notice is available on our website at: www.libertyinsurance.com.my