Claims Procedure

Claims Procedure

We know that accidents can happen anytime. Many of us may be insurance policy holders, but are often left bewildered when it comes to lodging or submitting a claim. How do we go about it? What are the criteria or conditions that insurance policy holders need to abide by? What are the steps involved when we submit a claim.

To report a claim

There are many channels in which you may report a claim to us. If you experience an accident or loss you can:

  • Visit our front counter service centres located at our headquarters as well as any one of our branches nationwide.
  • Make a report at any one of our panel motor repairers nationwide.
  • All loss notifications will be attended to immediately and you will be contacted to acknowledge your claim and advise you of the next steps.

As a policy holder and depending on the type of policy that you have, you need to know the necessary procedures when you submit a claim. Different types of insurance have different sets of conditions which require different procedures. Hence, it is important that all insurance policy holders are aware and knowledgeable on the process of making insurance claims. 

How to lodge a:

Claims E-Payment FAQs

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Hotline 1 300 888 990