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Fire/ Householder/ Houseowner Claim

First, head to your nearest Liberty Insurance branch (click here for branch listing), and notify a claim either verbally on in written form. 

Provide the following information:

  1. Time and date of fire
  2. Brief description of damage and estimation of loss.

For claims above 100k, adjusters will be appointed by Liberty Insurance HQ. For claims below 100k, adjusters will be appointed by region.

The following documents will be required for the following claims:

Houseowner (Building Claim)

  • Police report
  • Fire brigade report
  • Proof of ownership
  • Contractor´s quotation for repairs
  • Construction drawings
  • Claim form
  • Adjuster´s final report

Householder (Contents Claim)

  • Police report
  • Fire brigade report
  • List of affected contents
  • Proof of ownership, such as purchase invoices, shipping documents, payment receipts, etc
  • Jewelry items with dealers certification
  • Replacement quotations.
  • Photography of items before damage, if any.
  • Claim form
  • Adjuster´s final report

Liberty Insurance General Branches will check through whether the claim form and the supporting documents are in order and will send them to the Regional Branch office for processing.

Hotline 1 300 888 990